Guardian Office
$895 per month
- Up to 5 named users and 5 primary computers
- 3 pooled support hours each month
Managed IT in Tyler and East Texas
Managed IT and small business IT support in Tyler, TX.
Your computers, accounts and Microsoft 365 looked after by a local team, with problems caught early and help when something stops working. Guardian is based in Tyler and serves businesses across East Texas.
Who it fits
The owner or office manager who has become the IT department
You run a business, a practice or an office, and somewhere along the way you also became the person who fixes the printer, resets passwords and wonders whether the backups work. You need someone responsible for your technology every month, not only when something breaks.
It also fits businesses with an IT person who needs backup, or a growing team that has outgrown the friend or relative who used to help.
Problems we take off your plate
- Small computer problems keep interrupting the day.
- Nobody is sure the backups would actually restore.
- Former employees may still have access.
- You are paying for software licenses you cannot account for.
- When something breaks, it is not clear who to call.
What an engagement can include
What managed IT can cover
Every plan is scoped to your users, devices and locations, and confirmed in writing. These are the areas a plan typically covers.
Everyday support
Help by phone, remote session or onsite when a computer, account or application stops working.
Computers kept current
Scheduled checks of device health and update status, with aging equipment flagged before it fails.
Microsoft 365
Setup, licensing and day-to-day administration for email, Teams and files, including secure sign-in.
Backup and recovery
Backup coverage for the files and systems the business cannot lose, as agreed in writing. Backup subscriptions are quoted separately.
People joining and leaving
New-hire setup and a documented offboarding when someone leaves, so access is never left behind.
Network, phones and vendors
Internet, Wi-Fi, firewalls, remote access and phones, with technology vendors coordinated for you.
Clear boundaries: anything not in your written scope is not assumed. If you need something outside it, we tell you before work starts and what it would cost.
Security for everyday work
Managed cybersecurity alongside your IT
Protect the computers, email and accounts your people use each day. We scope endpoint and email protection, multifactor authentication, Microsoft 365 security hardening and employee security awareness and phishing training around your team.
Security coverage receives a custom scoped quote. Your agreement identifies covered users and devices, licensed tools, service hours and response responsibilities. Specialized testing and advisory projects are scoped separately from routine IT support.
A clearer plan for security
If you need a vulnerability assessment, internal or external network penetration testing, security leadership or incident readiness planning, start with a conversation about your priorities.
Explore cybersecurity services and custom quotesWhat you receive
Clear ownership, written down
Managed IT is more than someone to call. You should be able to see what is covered, who is responsible and what is planned next.
- A written scope. Which people, devices, locations and systems are covered, and which responsibilities stay with your team.
- A record of your setup. Your people, devices, accounts, backups and vendors documented, so knowledge does not live in one person's head.
- Plain-language recommendations. What needs attention, why it matters and what it would take, so you can decide with confidence.
- Changes you approve first. Nothing is switched off, replaced or purchased without your agreement.
- People you know. Emma Sitton coordinates next steps with you, and you know who is responsible for the work.
How it works
From first conversation to steady support
-
The first conversation
A 15-minute introduction about what works, what interrupts your day and what you would like to improve. No passwords or remote access needed. It is a conversation, not an assessment.
-
A closer look, if it helps
If a technical review would help, we describe what it covers and agree on its scope and cost in writing first. Then we review your setup and share plain-language findings.
-
Onboarding, step by step
With your approval, people, devices and accounts are documented and brought under management, one agreed step at a time.
Starting packages
Managed IT packages
Three scoped starting points for one straightforward office on Microsoft 365. Your written proposal confirms what is covered and the total cost.
Guardian Business
$1,495 per month
- Up to 10 named users and 10 primary computers
- 5 pooled support hours each month
Guardian Team
$2,495 per month
- Up to 20 named users and 20 primary computers
- 10 pooled support hours each month
Before you compare: Microsoft 365 licenses, backup subscriptions, onboarding and applicable taxes are additional. Servers, additional locations and specialized requirements are quoted separately. Final coverage and total cost are confirmed in writing.
Every package includes
- An agreed Guardz security subscription for covered users
- Covered equipment and account responsibilities, documented
- Scheduled checks of device health and update status
- Business-hours triage and coordination of security alerts
- A monthly service summary showing support hours used and remaining
- A quarterly conversation about priorities
Each package assumes one straightforward office and Microsoft 365 environment.
How support hours work
Support hours are pooled across your team and reset each month. Routine troubleshooting and hands-on changes use the pool. The scheduled checks and the monthly summary do not.
Custom automation projects are scoped and priced separately. They do not use your support hours.
Getting started
Your first month
Onboarding is quoted separately, based on what we find. Changes that could interrupt work are planned with you in advance.
An agreed transition and support plan
Who is covered, how your team asks for help, and the order in which systems come under management.
Inventory and security baseline review
Covered users, computers and accounts documented, with the current security baseline reviewed against the agreed scope.
Prioritized next actions
What needs attention first and why, in plain language, so you decide what happens next.
Your first monthly service summary
Support hours used and remaining, what was done and what is planned.
Where we work
IT support in Tyler, and across East Texas
Guardian is based in Tyler and serves East Texas from Tyler and Nacogdoches, including Lufkin, Athens and Rusk. Help comes by phone, by remote session or onsite, as your written scope sets out.
Most IT trouble starts when something changes: moving or adding an office, hiring several people at once, or someone leaving. Those are the moments a Tyler business most needs one accountable team, so moves are planned with the vendors involved, new hires are set up before they start, and departures are closed out so no access is left behind.
From our articles
Six Reasons Access Management Has Become a Critical Part of Cybersecurity
Cybersecurity without effective access management is like leaving the front door wide open to hackers. Don't compromise your business's security, learn why...
Read the articlePhishing 2.0 How AI is Amplifying the Danger and What You Can Do
Phishing has always been a threat. Now, with AI, it's more dangerous than ever. Phishing 2.0 is here. It’s smarter, more convincing, and harder to…
Read the articleResponsible Methods for Disposing of E-Waste: 11 Ways for Home or Office
Make a positive impact on the environment! Learn 11 simple yet effective ways to responsibly dispose of e-waste at home or the office. From recycling...
Read the articleCommon questions
We already have an IT person. Can we still talk?
Yes. Tell us where you need support so we can discuss whether a focused engagement makes sense. Any scope we propose explains who owns each responsibility, so your existing person stays involved where it helps.
Do we have to change everything?
No. The first conversation is about your needs. Any proposed change should have a clear reason, scope and cost before anything happens.
How much will it cost?
Starting packages are listed on this page, with what is and is not included. Microsoft 365 licenses, backup subscriptions, onboarding and taxes are additional, and servers, extra locations or specialized needs are quoted separately. Your total is confirmed in writing before anything starts.
Do you work onsite in Tyler?
Yes. Guardian helps by phone, by remote session and onsite in East Texas. Your written scope says which applies to what.
What happens to our current setup when we start?
We start by documenting what you have: people, devices, accounts, backups and vendors. Changes are agreed with you first. Nothing is switched off or replaced without your approval.
Is the 15-minute introduction an IT assessment?
No. It is a conversation. Nothing in your systems is touched and no passwords or remote access are needed. If a closer technical look would help, we describe what it would cover and agree on its scope and cost with you before it starts.
Who does your team call today?
If the answer takes more than a few seconds, it is worth a short conversation.
Prefer the phone? Call (430) 288-4710. Already a Guardian client? Go to Client Support.