IT to Business Glossary of Terms
Cybersecurity Intrusion detection systems (IDS) Imagine IDS as a sophisticated security camera system for your home. These cameras are strategically…
Read the articleManaged IT
How managed IT is priced, and what you see before you agree.
Three starting packages, sized by people and computers, with the exclusions stated up front. Your written proposal confirms coverage and the total.
Starting packages
The packages side by side
Each assumes one straightforward office and Microsoft 365 environment.
| Package | Starting price | Named users | Primary computers | Pooled support hours |
|---|---|---|---|---|
| Guardian Office | $895 per month | Up to 5 | Up to 5 | 3 each month |
| Guardian Business | $1,495 per month | Up to 10 | Up to 10 | 5 each month |
| Guardian Team | $2,495 per month | Up to 20 | Up to 20 | 10 each month |
Microsoft 365 licenses, backup subscriptions, onboarding and applicable taxes are additional. Servers, additional locations and specialized requirements are quoted separately. Final coverage and total cost are confirmed in writing.
In every package
What every package includes
- An agreed Guardz security subscription for covered users
- Covered equipment and account responsibilities, documented
- Scheduled checks of device health and update status
- Business-hours triage and coordination of security alerts
- A monthly service summary showing support hours used and remaining
- A quarterly conversation about priorities
How support hours work
Support hours are pooled across your team and reset each month. Routine troubleshooting and hands-on changes use the pool. The scheduled checks and the monthly summary do not.
Custom automation projects are scoped and priced separately. They do not use your support hours.
What shapes the total
Why two proposals can differ
The package sets the starting point. These are the things that change the final coverage and total.
- Number of people and computers
- Servers, additional locations and how much onsite help you need
- The software and systems the business depends on
- Microsoft 365 licensing and backup subscriptions
- Onboarding, based on what we find
Before you agree
What your written proposal shows
You should be able to read a proposal and know exactly what you are paying for.
- What is covered. The named users, primary computers and systems in scope.
- Who is responsible. What Guardian does and what stays with your team.
- What is additional. Licenses, backup subscriptions, onboarding, taxes and anything quoted separately.
- Rates and terms. The rates for time beyond the pool and the agreement terms, in writing.
- The total. Your monthly cost and any one-time costs.
Comparing providers
When you compare IT proposals, compare what is covered and who is responsible, not just the monthly figure.
How switching IT providers works
Or call (430) 288-4710.
From our articles
Six Reasons Access Management Has Become a Critical Part of Cybersecurity
Cybersecurity without effective access management is like leaving the front door wide open to hackers. Don't compromise your business's security, learn why...
Read the articleResponsible Methods for Disposing of E-Waste: 11 Ways for Home or Office
Make a positive impact on the environment! Learn 11 simple yet effective ways to responsibly dispose of e-waste at home or the office. From recycling...
Read the articleCommon questions
What happens if we use more than our pooled hours?
We tell you as the pool runs low. Additional time is billed at the rates agreed in your written proposal, and nothing beyond the pool goes ahead without your approval.
Do unused hours carry over?
No. Pooled hours reset each month. The monthly service summary shows how many were used and how many remain.
Do the scheduled checks use our support hours?
No. The scheduled device-health and update-status checks and the monthly summary are part of the package. Routine troubleshooting and hands-on changes use the pool.
We have a server or a second location. Can we still use a package?
Packages assume one straightforward office on Microsoft 365. Servers, additional locations and specialized requirements are quoted separately, so your proposal will show them as their own items.
Does the first conversation cost anything?
No. The 15-minute introduction is a conversation about your needs. It is not an assessment, and nothing in your systems is touched.
What would you like to get under control first?
Choose the conversation that fits. Either way, you will talk with a person and leave with a clear next step.
Prefer the phone? Call (430) 288-4710. Already a Guardian client? Go to Client Support.